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Telecommunications, Media & Technology

Focus business models around the customer

Seize the Space in Telecommunications, Media & Technology

Companies currently face a multitude of pressures—5G, mergers, big data—as they try to strengthen their brands and uncover new sources of revenue. Companies who evolve into innovative platforms and build an agile culture will deliver data-powered experiences and achieve stronger online and offline engagement that are tailored to customers’ unique needs.

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What’s Next for Your Business? We’re Here to Help You Achieve It.

Our Latest Thinking

30th campaign

Our Solutions

Build the digital capabilities you need to continuously adapt to change.

 

Vice x

Virtual Conferencing Experience (ViCE-X)

Virtual Conferencing Experience (ViCE-X) is a virtual event platform that helps businesses host real-time, more immersive conferences online through the power of data, artificial intelligence and personalization.

CDP Quickstart

CDP Quickstart

Accelerates an organization’s digital business transformation. This fast, deployable solution provides the cloud-native components to make it easier for companies to build an open source customer data platform (CDP).

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Rapid Response Teams

(RRTs) explore many solutions that companies can adopt in the near-future to unlock new areas of value and strengthen their positions in the market.

Engineering transformation

Engineering Transformation

A holistic program that modernizes information technology (IT) to prepare companies for comprehensive digital business transformation (DBT).

Top of Mind
As industries, business models and enterprises converge, how can telecommunications companies effectively attract, engage and retain customers?
“By embracing AI, machine learning and other emerging cognitive technologies, telecommunications companies can personalize, predict and optimize experiences to create smarter and more meaningful connections.”
Ronald Shamah
Ronald Shamah
Telecommunications, Media & Technology Lead
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Related Insight
The New Rules of Engagement
In the age of voice-powered ecosystems, companies are on the hook for fundamental changes across their value chain.
Read the article
Our Capabilities

A Better How

Customers need to be at the heart of the network to achieve business growth. As an organization born with a digital, customer-centric mindset, we help our telecommunications clients create brand experiences that are personal, predictive and frictionless.

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Established data and content structures can limit the ability of companies to become customer-first. We help clients evaluate their organization and the customer simultaneously to turn customer needs and wants into compelling new products, services and experiences that drive network profitability.

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Supporting enterprise functions with artificial intelligence requires an understanding of where it can truly add value. Our machine learning and AI proven practices help clients identify opportunities, assess readiness and discover the best AI solutions faster.

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Competition is driving greater investment in customer relationships, and data is at the heart of this play. We help clients move beyond organizational silos to execute data strategies across the enterprise that personalize engagement and become more predictive around customer needs and business opportunities.

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With mergers and collaborations on the rise, organizations need to quickly drive differentiation and signal the value being driven from these efforts. We help clients create nimble, open infrastructures that enable transformation at scale to support new and evolving business strategies.

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More Work and Insights

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Ronald

Ronald Shamah

Telecommunications, Media & Technology Lead, North America

Guy Elliott

Guy Elliott

Telecommunications, Media & Technology Lead, EMEA & APAC