3. Let customers lead you, not IT
Customer expectations are rising constantly. As customers become more digitally savvy—so must you. Customers are looking for the best digital experience, regardless of sector or market. They will constantly compare you to the best they’ve experienced and judge you accordingly. That’s why the test-and-learn methodology is critical. Don’t refine until perfect—launch quickly and use user feedback to inform engineering and optimization, which should then be tested again and further optimized.
4. Break out of your silos and learn to collaborate
Share across teams, share within guilds. The agile-at-scale enterprise start-up approach is based on constant experimentation and individual autonomy, backed by the sharing of ideas and innovations so that everyone can align with best practices and continual optimization. This works within and between engineering teams, as well as across guilds of agile coaches, business analysts and champions that are placed at the heart of each enterprise start-up team.
5. Seek common goals and autonomy
Only a strong engineering culture can power through chaos and disruption. Creating a cohesive team culture that prizes experimentation and individual autonomy as well as sharing of knowledge and a drive towards common goals is the key to success. Balance team effort and “playful competition” between individuals to foster an environment of continuous, incremental improvement.