International grocery: Developed a scalable international grocery e-commerce solution and integrated with in-store capabilities. Rollout was completed in 14 months, expanding online reach to new markets.
Picking optimization: Redesigned the retailer’s order management system and integrated it with backed warehouse systems, allowing for faster order picking, expanded delivery slots and better pickup experiences.
Algorithmic van/batch scheduling: Leveraged best-in-class machine learning to improve batch/van scheduling, improving communication and delivery efficiency.
Rapid COVID-19 response: Doubled number of online orders and delivery slots in less than a week, introduced grocery-in-a-box offerings and rapidly hired 16,000+ new picking and delivery employees to meet surges in online grocery demand. Optimized in-store experiences with pop-up shops and resources for at-need consumers and essential workers in the UK.