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Grocery Transformation

In the Market for Transformation

Grocery e-commerce sales grew 30% globally in 2020—and shopper expectations seem to have risen just as much. From always-on mobile and web experiences to seamless in-store integration, their demands force grocery retailers to look at customer experience, supply chain, data and more to stay ahead of a transformation curve that was already accelerated by the pandemic. The good news? When done right, these changes create a continuous loop of operational efficiencies and customer loyalty that increase in value over time.

Sudip Mazumder
Sudip Mazumder
Guy Elliott
Guy Elliott
Video: Frictionless Grocery
Journey through our prototype of a seamless online and in-store customer experience.

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A grocery shopper’s journey: opportunities to differentiate


 

Store Experience

Grocery Store of the Future

Explore the digital in-store features that seamlessly connect across touchpoints, delighting your shoppers and driving growth.


 

 

grocery solutions
Solutions

Grocery Store Solutions

Publicis Sapient can assess your experiences with the shopper in mind and build high-impact solutions to solve their grocery expectations, such as:

 

• Engineering Transformation
• Supply Chain Control Tower
• Promise to Delivery
• LEAD Audit
• Digital Transformation Index
• POS Modernization
• Curbside
• Data monetization
• Loyalty


 
“Effectively scaling grocery e-commerce capabilities will rely on a combination of non-invasive and disruptive tactics to mitigate short-term, medium-term and long-term impact.”
Sudip Mazumder
Sudip Mazumder, Industry Lead, Retail North America
Sudip Mazumder
Sudip Mazumder
Industry Lead, Retail North America
Guy Elliott
Guy Elliott
Retail Lead, EMEA & APAC