Skip to Main Content

The Digital Life Index: People-first insights designed to map out your digital strategy—and your path to Next.Get the insights

Client Quotes from Gartner Peer Insights
Press Release

Publicis Sapient Rated 4.8/5 in CRM and Customer Experience Implementation Services on Gartner Peer Insights

As of Nov 17, 2021, Publicis Sapient received a client rating of 4.8 out of 5 and 100% client recommendation in CRM and Customer Experience Implementation Services, based on 52 reviews

NEW YORK, NY, November 17, 2021 – Publicis Sapient, a digital business transformation company, today announced that the firm has an overall client rating of 4.8 out of 5 for CRM and Customer Experience (CX) Implementation Services on Gartner Peer Insights based on 52 reviews.

This achievement follows Publicis Sapient’s recognition as a Leader in Gartner® Magic QuadrantTM for CRM and CX Implementation Services in May 2021.  In addition, Publicis Sapient was a top scorer in the Complex CX Implementation Use Case as part of the 2021 Gartner Critical Capabilities Report for CRM and CX Implementation Services, which was published earlier this year.

Clients commended Publicis Sapient for its culture, technical expertise, customer-centric approach and agility.  Below is a selection of client reviews from Gartner Peer Insights:

 “[Publicis Sapient has] fundamentally and positively changed the way we organize, run and manage our product team while delivering a scalable platform and modern CX. At the core of the partnership is strong alignment of people, culture and ambition.”

Publicis Sapient helps us to transform our global, regional and local business towards consumer centricity. Their ability to understand complex processes combined with a sound understanding of agility and data management makes them a true asset.”

Publicis Sapient became a complete extension of our own team in culture and collaboration. We had complete confidence that they were able to tap into any expertise we needed from their wide and deep bench of talent so we could achieve our ambitious target.”

Publicis is very results-oriented with a strong culture of supporting the client, while taking a rigorous view on scope and timelines. They have partnered closely with us and have taken a strong technical lead to design, architect, engineer and build new systems and platforms. I’m consistently impressed with their agility and thoroughness.”

“We’re incredibly grateful to receive such recognition from clients about our partnership and work on customer experience and customer relationship management,” said Nigel Vaz, CEO of Publicis Sapient. “To meet customers’ rapidly changing needs, we’ve built multidisciplinary teams that include experts from all of our SPEED capabilities – Strategy & Consulting, Product, Experience, Engineering and Data & AI – to identify and realize value as well as help our clients build an organization that can continually change at pace with the changes around it.  We put customers at the heart of everything we do, designing seamless experiences to meet their ever-changing needs.”

To read Publicis Sapient’s reviews on Gartner Peer Insights, please visit: https://www.gartner.com

Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Jim Longwood, Katie Gove, Chrissy Healey.

Gartner, Critical Capabilities for CRM and Customer Experience Implementation Services, Jim Longwood, Brett Sparks, Katie Gove, Chrissy Healey.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and MAGIC QUADRANT are registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Media Relations Contact

Briana Lion

About Publicis Sapient

Publicis Sapient is a digital transformation company. We partner global organizations to help them create and sustain competitive advantage in a world that is increasingly digital. We operate through our expert SPEED capabilities: Strategy and Consulting, Product, Experience, Engineering and Data, which combined with our culture of curiosity and deep industry knowledge, enables us to deliver meaningful impact to our clients’ businesses through reimagining the products and experiences their customers truly value. Our agile, data-driven approach equips our clients’ businesses for change, making digital the core of how they think and what they do. Publicis Sapient is the digital business transformation hub of Publicis Groupe with 20,000 people and over 50 offices worldwide. For more information, visit publicissapient.com.